Stonelake Apartment Homes

I am a long time resident of Stonelake apartments for over 5 years and I have been waiting to move out of Stonelake Apartments until I left my extensive review. I told myself that I would be leaving a review and have been keeping notes of several incidents that have taken place with the previous management as well as the new management. Living here for 5 years I have paid around $100,000 in rental fees to the complex. You would think that would earn you at least a tiny bit of respect? Lol Respect? That is a foreign concept to the staff at Stonelake apartments. Yes, as explained in other reviews Stonelake will find any reason for you to incur additional charges to your account. It seems they make up rules as they go, and add additional charges for parking, valet trash, and anything they can come up with for the day. That is not even the worst part, most of the office staff treat you as if you’re inmates (actually I believe inmates have it better) instead of valued residents, with a dictatorship mentality instead of being helpful. Unfortunately I believe maintenance is only authorized to provide “quick fixes” as these are the ongoing problems in my unit. Problems in my unit: Leaking Kitchen Sink that has caused extensive ongoing Water damage to baseboard. (photo provided) Broken shower faucet ( sprays water everywhere) Ants Washer machine that does not work properly has odor - asked to be replaced several times Recent incident with Stonelake Staff 12/5/23 I received an email while at the gym saying I have incurred a $25 fee for a trash can being left outside and the trash can should be inside at 9am. The email was sent by Lucy a member of the staff, I sent an email and then called as I I explained to Lucy in detail how the garbage can had been left there by my previous neighbors. I then explained in detail how I witnessed the maintenance crew place the garbage can in its current spot while they were preparing the unit (cleaning) for the new tenants. She further became extremely snarky insisting that wasn't the case, and that indeed the garbage can was mine. She insisted that I should have known to take responsibility over the garbage can since it was closer to my units then the neighbors. She furthermore began to state in a rude and condescending tone, if that’s the neighbors garbage can where mine was. I explained to her again in detail that it is not the current neighbors trash can rather the previous tenants before that had moved out. I have not had a valet trash can since moving in 5 years ago. Instead of communicating with the maintenance crew to see if they had left the garbage can there, she said she could not remove the $25 garbage can fee. The only solution is that they can remove the valet garbage can and the fee would still be on my account. Previous incident: Last year 2022 Unfortunately most of the units have old appliances. My microwave and Fridge both went out in the same timeframe and I had to wait for them to replace them. Stonelake does not replace appliances with new ones! They will give you any old appliances for the maintenance garage area. I was given a filthy microwave and refrigerator that had not been cleaned out! After going back and forth with the management at Stonelake I was finally offered another fridge, but not another microwave. The maintenance worker just came back and cleaned the microwave, I was told that's the best they can do. This solution only came about after much back and forth with the office staff. Thankfully Sandra, the assistant manager, was very helpful in this matter. to treat the residents. I wish they would live up to their name of being a family friendly community. Which they are not!

The units are okay. For the price you are paying, though, I would expect the second gates to not be constantly open as often as they are and there were also a good amount of car break-ins during my 5 years living here. It's also quite hard to get ahold of the people working there over the phone. The printer for their business center is also never working or connected so I always end up having to email my documents to one of the employees so they can use their own printer for me.. Not the worst place I've ever lived, but for the price, I expect much better.

If you enjoy being nickle-and-dimed, being treated like a second class citizen, and having homeless individuals live on the property, then this is the place for you. Overpriced, not safe, cheap quality interiors, doesn’t follow through on their own rules to ensure safety and quality of life. There is quick tenant turnover for a reason. The staff including managers are so rude and lazy that I’m surprised this place hasn’t burned down yet - but that’s probably because the maintenance and janitorial team for the property are the real heroes and only ones who actually work. The maintenance staff are the ones who truly keep the property running. It is clear that the standards for employment for the property management/leasing office team are lower than that of a death row inmate seeking a job of cleaning bathrooms in San Quentin.

Have lived here now for less than 6 months. When people think apartments they are looked down on, but this apartment is very nice. We recieved a recently completely renovated apt. This apartment complex is extremely quiet and have not had a single issue with another tenant. You WILL get nickle and dimed with fees, that is true. The price on the website is not the final rent due. $2800 for a 3 bedroom 2 bath, ended up being $3200. I have had zero issues with bugs, as other's state. One gripe is the complex trash. People leave their trash outside of the designated bins and sometimes spills over out into the road. BUT trash is picked up by the city 3xs a week lately. Another is my child was accused by office staff of being involved in an incident and when the cameras were reviewed and showed my child was not involved and did not know the parties involved, we never got an apology from office staff.